FAQ's

Most frequent questions and answers

Home health care is an essential part of healthcare. Home health care includes a broad range of professional healthcare and support services provided in the home. Home health is necessary when a person needs ongoing care from a trained professional. Home health services include assisting those who are recovering, disabled, chronically ill, and in need of medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities of daily living.

Southland Home Health provides a variety of services to patients in the comfort of their own home.

People of all ages with acute and chronic healthcare needs can receive home health services. Home health is for those who require healthcare from a professional or who need supportive assistance in the home environment. For questions about eligibility, contact Southland Home Health at (602) 773-7300.

Home health services provided by Southland Home Health are usually available 24-hours a day, seven days a week, 365 days a year depending on the needs of the patient.

Medicare, Medicaid and most private insurance plans may pay for home health services when care is medically necessary and the patient meets certain coverage requirements. For services that are not covered, patients may choose to pay out of pocket.

For any concerns, notify the agency administrator or chief supervisor. You may also issue a complaint to the Arizona Department of Health, Medicare hotline or your local Better Business Bureau.

Federal law dictates that all home healthcare patients be informed of their rights and responsibilities. Southland Home Health will provide you with a summary of patient’s rights and responsibilities that are consistent with state laws.

You can use Medicare’s Home Health Compare tool on the Website to compare home health agencies in your area. You can compare home health agencies by the types of services they offer and the quality of care they provide. Home Health Compare provides the following information:
  • Name, address and telephone number of the agency.
  • Services offered by the agency (such as nursing care, physical therapy, occupational therapy, speech-language pathology services, medical/social services, and home health aide services).
  • Initial date of the agency’s Medicare certification.
  • Type of ownership (for-profit, government, nonprofit).
  • Information about the quality of care provided by the agency (quality measures).

According to Medicare, a person who is homebound has a normal inability to leave home without a considerable and taxing effort. A physician can evaluate a patient’s condition and determine if the homebound requirements are met. A patient with a behavioral health diagnosis can be considered homebound if it is considered unsafe for the patient to leave home.